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Customer Service E-Com Representative provide support to consumers, Spyder employees and Shop Employees of authorized Spyder Dealers. Our goal is to provide friendly, knowledgeable and high level of service, to strive for the best in customer service within the context of Spyder’s Consumer Services policies, return/warranty policies and e-Commerce platforms.
Position Requirements:
• Excellent organizational skills and the ability to multi-task.
• Exceptional verbal and written communication skills.
• Ability to gather and assess information in a fast-paced, changing environment
• Extremely strong attention to detail.
• Ability to work under pressure in a high demanding deadline environment.
• A highly developed sense of integrity and a positive, dynamic attitude with a commitment to outstanding customer satisfaction.
• Self-Motivated individual, flexible in seeking solutions and strive for excellence
• Basic Computing, Microsoft skills – Excel, Word.
• Good oral and written knowledge of English. German or French is a plus.
• Minimum of 1-2 years Customer Service experience
• SAP experience and Amazon is a plus.
#LI-POST-S
Regional Sales Manager
Job Location: Germany North/West
As a key member of the European sales team, you will have the responsibility to achieve the sales targets and drive long term profitability and sell through for the assigned Accounts in the region of Germany North/West
Main Activities & Responsibilities:
• Service and acquire all important accounts across the region
• Articulate a profound understanding of the marketplace in the context of the Spyder vision
• Develop and build strong strategic partnerships
• Focus on growing and developing existing clients, together with generating new business
• Present product and marketing concepts for the relevant product categories
• Manage sell-in process by adhering to recommended assortments to maximize full price selling and margin incl. product presentation
• Develop and implement effective and efficient strategic account plans and seasonal action plans based on category and channel strategies
• Provide detailed sales analyses that accurately reflect demand in the marketplace and gather and actively share relevant business/market intelligence
• Monitor account results with assigned categories and initiate corrective action as necessary
• Partner with marketing and retail merchandising on in store events and marketing campaigns
• Ensure effective and efficient management of account requests in alignment with all departments (Logistics, Finance, IT, Customer Service, Marketing)
Salary package: competitive salary package & benefits
#LI-POST-S
Customer Service E-Com Senior Representative provide support to consumers, Spyder employees and Shop Employees of authorized Spyder Dealers. Our goal is to provide friendly, knowledgeable and high level of service, to strive for the best in customer service within the context of Spyder’s Consumer Services policies, return/warranty policies and e-Commerce platforms.
Position Requirements:
• Excellent organizational skills and the ability to multi-task.
• Exceptional verbal and written communication skills.
• Ability to gather and assess information in a fast-paced, changing environment
• Extremely strong attention to detail.
• Ability to work under pressure in a high demanding deadline environment.
• A highly developed sense of integrity and a positive, dynamic attitude with a commitment to outstanding customer satisfaction.
• Self-Motivated individual, flexible in seeking solutions and strive for excellence
• Basic Computing, Microsoft skills – Excel, Word.
• Good oral and written knowledge of English, German and French.
• Minimum of 1-2 years in a Customer Service related role
• SAP experience and Amazon is a plus.
#LI-POST-S
