• Rep, Customer Service (Seasonal)

    Work Location US-NC-Greensboro
    Category
    Customer Service
    Division
    (FOOTWEAR GROUP)
  • Specific Responsibilities

    The Customer Service Representative Seasonal Temp serves customers by providing product and service information and resolves customer concerns related to the product and/or service. 

    • Engages potential customers by answering product and service questions; suggesting information about other products and services.
    • Opens customer accounts by recording account information.
    • Purchase order/data entry.
    • Maintains and updates customer records and account information.
    • Track/monitor shipping schedules for product.
    • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Recommends potential products or services to management by collecting customer feedback.
    • Contributes to team efforts and accomplishments by acquiring product knowledge through training and communication exchanges with various departments across the company

    Skills and Requirements

    • Customer Service and/or Sales experience.
    • Strong telephone skills.
    • Excellent written and oral communication skills .
    • Customer focused attitude.
    • Office and administrative skills.
    • Detail oriented and Organized.
    • Proficient in Microsoft excel, word, etc.
    • SAP experience, a Plus.
    • HS Diploma and 2 years+ equivalent industry-related experience.
    • Flexible availability, able to work some Saturdays and holidays.

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