• Applications Support Analyst - Germany

    Work Location DE-Monheim
    Information Technology
  • Specific Responsibilities

    The Applications Support Analyst will operate as part of a European team with the responsibilities of providing day to day support, administration, configuration, customisation and maintenance of the corporate business ERP system and supporting applications across Europe. Responsible for supporting your business unit’s user base in delivering a proactive and responsive support service, while operating as part of core European applications team ensuring the smooth running and continued development of the corporate business apps landscape that underpins critical business functions. The role will be based out of our Monhiem office, and may involve travel to various European sites on occasions.


    Design, implement and maintain SSIS packages
    Trouble shooting, and problem-solving issues related to the database environments
    Assisting with data migration activities
    Ad hoc reporting / data extracts through T-SQL


    Strategy & Innovation:
    • Resolves conflicting goals and priorities using formal organisational knowledge and informal network relationships to accomplish objectives.
    • Demonstrates commitment to seek out opportunities and contributes to developing innovative or alternative solutions.


    Operations & Results:
    • Contributes to improvement of policies and procedures that facilitate progress.
    • Practices highly effective organization, prioritization and time management skills.
    • Proactively review systems identifying change that can deliver financial, time and effort saving.


    Customers & Relationships:
    • Accurately identifies and anticipates client's needs.
    • Follows through on commitments and responds to customers in a timely manner.
    • Consistently provides quality service and solutions to customer needs.


    Leadership & Teams:
    • Organizes and presents information and knowledge in a way that's helpful to the team
    • Shows initiative in going beyond direct responsibilities in achieving team goals
    • Collaboration with the wider Application team to ensure business deliverables and requirements are met.




    Skills and Requirements

    Skills & Qualifications:


    Must have:
    • 1-5 years’ experience of supporting ERP systems in a retail / wholesale environment, preferably Microsoft Dynamics AX.
    • Experience in interpreting, communicating, and documenting business processes and requirements desirable.
    • Strong Microsoft Office skills.
    • Strong communications skills, both written and verbal in English and German


    • Understanding of ERP systems Microsoft Dynamics AX.
    • Experience with producing and executing test plans to verify business application changes / systems upgrades.
    • Some experience with data migrations, ETL.


    Personal Attributes: 
    • A desire to stay informed and absorb information on new technologies.
    • Team player with the ability to motivate and educate other team members in principles of service delivery excellence.
    • Excellent verbal and written communication skills with ability to communicate clearly at all levels of an organization.
    • Creative, problem solving oriented thinking.
    • Ability to establish priorities, work independently, and proceed with objectives without supervision.
    • Pro-active with ability use initiative

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