• Assistant Account Manager (Department Stores)

    Work Location UK-London
    GBG Europe - Footwear & Accessories
  • Specific Responsibilities



    1) To support the National Account Manager (NAM) (Department stores)

    2) Responsible for all administrative duties for the channel

    3) To provide all analysis summaries in a timely manner

    4) To work with Customer service (CS) team & operations team to manage all customer requirements ensuring customer service levels achieve a standard of excellence

    5) To be day to day point of communication for the customer



    Strategy & Innovation:

    • To work alongside NAM to maximise sales in line with budgets and ensure orders placed in line with seasonal strategy

    • To be knowledgeable on channel and brand strategies and support NAM to deliver them

    • Ensure all customers web teams have the necessary digital assets for launching new product and promotions

    • Creatively evolve marketing concepts, in line with brand objectives, to improve sales and share with NAM

    • Set up and manage the customer specification forms with all relevant details (Department stores and concession)

    • Responsible for preparation for customer sales meetings and strategy updates- showroom and product set up, all packs updated

    Operations & Results:

    • Review sales by store weekly with NAM & provide detailed reports to Management team.

    • Review all sales opportunities to optimise repeats

    • Regularly check all imagery and prices on customer website, checking all seasonal stock is listed correctly, promo prices are accurate and action any amends with their Ecomm team (Department stores and concession)

    • Check website ‘out of stock’ continually and routinely and look to remedy situation as quickly as possible

    • Pro-active trading in season- to be aware of the competition promotions and campaign, discuss with NAM and take relevant action

    • Support NAM in preparing monthly/quarterly report for Management team for all accounts

    • Work closely with Operations to ensure all customer orders, tickets, deliveries are accurate and in line with critical path

    • To be aware of any changes in stock status (sell-outs, repeat dates etc) and discuss with NAM as necessary

    • Ensure customers are updated on expected delivery dates

    • Weekly account update with NAM

    • Attend weekly sales meetings

    • Ensure all sales administration is accurate and timely

    Customers & Relationships:
    • Develop excellent internal communication channels to ensure relevant information is supplied that enables customers to be supported consistently in line with company policy and strategies

    • To build strong relationships with all customer Buying, Ecomm and Marketing teams to ensure consistent and constant line of communication

    • Attend customer meetings- seasonal range review, marketing, web

    • Assist in customer staff training ensuring all product and collateral available

    • To support FSR team and arrange regular meetings in stores

    • To be aware of market dynamics, seasonal trend and influences for the channel

    Leadership & Teams:
    • To deputise for NAM & CAM as required

    • To work collaboratively with all sales team

    Skills and Requirements

    Skills & Qualifications:

    • Excellent communication skills – verbal and written
    • Excellent analytical skills

    • Excellent organisational skills-able to prioritise

    • A collaborative team player – concerned with the team success as well as individual performance

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