• Sales Operations Assistant

    Work Location US-NY-New York
    Category
    Sales
    Division
    (KID'S GROUP)
  • Specific Responsibilities

    • Responds to all customer questions via telephone and written correspondence.
    • Pays strong attention to detail, accurately enters data and resolves all customer issues and questions regarding all orders.
    • Develops and maintains positive customer relations and coordinates with various departments both internally and externally to ensure customer requests and questions are handled appropriately and in a timely manner.
    • Researches and analyzes data to address customer needs.
    • Provides all internal and external customers with requested information and maintains proper backup information.
    • Must have a positive, dynamic attitude and the ability to interact professionally with others.
    • Must build excellent relationships with accounts and have the ability to multi-task.
    • Must have the ability to gather and assess information in a fast-paced, highly demanding deadline-oriented environment.
    • Work with house sales representatives to ensure proper sales order management and order creation.
    • Report and analyze delivery and order fulfillment issues to sales and buying teams.
    • Oversee implementation of compliance standards and maintain/build relationships with the customer’s compliance department.

    Skills and Requirements

    • Excellent organizational skills and the ability to multi-task.
    • Exceptional verbal and written communication skills.
    • Extremely strong attention to detail.
    • Self-Starter with excellent interpersonal and communication skills.
    • Highly developed sense of integrity and commitment to outstanding customer satisfaction.  
    • Self-Motivated and willing to think outside the box and strive for excellence.
    • Computing, MS Office (Excel), SAP, and keyboarding skills.
    • Strong communication skills, including active listening.
    • Basic written communication skills to record client activity in our database.
    • EDI experience a plus.     


    GBG USA Inc. is an Equal Opportunity Employer

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