• Coordinator, Sales Operations -Spyder

    Work Location US-CO-Boulder
  • Specific Responsibilities

    • Responsible for Sales Order Management
      • Partner with Sales Reps and Distributors to ensure orders are entered on-time, ship and cancel dates are accurate, pricing and terms are correct based up on agreement
      • Conduct pre-season order book clean-up
    • Import orders from EDI accounts as well as from Spyn (internal rep catalog)
    • Communicate delivery information to customer, sales reps, distributors

    Review delivery planning (inbound inventory vs sales orders) as product is in-transit (1-2wks out)

    • Work with Sales team to get live orders in advance of inventory arrival
    • Run and review inventory allocations to customer orders once inventory is received
    • Queue orders that are ready to be dropped to DC for fulfillment
    • Monitor order fulfillment to ensure on-time execution
    • Understand customer’s requirements with respect to shipping windows, compliance/chargebacks, VAS, etc
    • Collaborate with Sales team on issues related to orders, fulfillment, etc
    • Identify and communicate any issues between supply and demand
    • Provide pre-season order confirmations to wholesale customers
    • Research chargeback claims
    • Handle RMA requests
    • Respond to all customer (wholesale customer, sales rep, distributor, etc) inquiries in an appropriate and timely manner

    Skills and Requirements

    • Minimum 1-2 years’ experience in sales operations, order management, allocation or similar role
    • Exceptional attention to detail and accuracy
    • Strong verbal and written communication skills
    • Ability to problem solve, propose creative solutions to problems
    • Ability to work collaboratively and build strong relationships with customers, sales reps, distributors, and internal cross functional partners
    • Strong organizational skills
    • Good MS Excel skills & experience. Ability to manipulate large data sets, analyze and interpret data
    • SAP and EDI experience a plus


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