• Floor Supervisor - BCBG - Macy's - Dadeland

    Work Location US-FL-Miami
    Retail Store
  • Specific Responsibilities

    Recognized as a global leader of women's contemporary fashion, BCBGMAXAZRIAGROUP continues to grow and diversify. With an international vision of “bon chic, bon genre” (French for “good style, good attitude”), BCBGMAXAZRIAGROUP maintains the highest standards in creativity, quality and innovation in its product offering, operations and staff.


    Position Summary:


    The Floor Supervisor is responsible for overseeing and managing the sales floor while ensuring to provide the best customer service experience to the clientele. We seek passionate and self-motivated individuals with an appreciation and understanding of the BCBGMAXAZRIAGROUP brand. 


    Generating Sales & Client Development

    • Achieve and exceed individual sales goals and support those of the team
    • Providing superior customer service as well as an engaging and professional guest experience
    • Develop and implement strategies for client retention and new client acquisition
    • Maintain an expertise in product knowledge and trends; communicate knowledge to all associates

    Operational Excellence

    • Communicate business opportunities that include product performance and stock levels
    • Execution of company merchandising directives
    • Demonstrate professional appearance and conduct; upholds the brand style and dress code


    People Development

    • Actively recruit, hire and develop retail team associates that represent the BCBGMAXAZRIAGROUP brands and business culture
    • Demonstrate strong leadership by engaging and supporting employees on the sales floor
    • Support Manager in coaching and mentoring employees on policy, procedure, and development opportunities
    • Promote a positive team environment built on trust, integrity and exceptional performance standards
    • Passionately help lead a successful and goal-oriented sales team on maximizing sales

    Additional duties/responsibilities may be assigned

    Skills and Requirements

    • Minimum 1 year of experience as Key-Holder, in a specialty or department store environment
    • High School Diploma or equivalent
    • A strong commitment to customer service and teamwork
    • Excellent brand and product knowledge
    • Flexibility to work a retail schedule which includes evenings, weekends, and holidays
    • Ability to lift up to 50 pounds of merchandise
    • Knowledge of POS; basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)


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