• Customer Services Representative (Sales Team)

    Work Location CH-Stabio
    Category
    Customer Service
    Division
    GBG Europe - Footwear & Accessories
  • Specific Responsibilities

    • Manage order book for division, market or customer as required by month, delivery window, phase and brand.
    • Ensure all orders are accurately entered onto the relevant ERP system in a timely manner and in keeping with critical paths and cut offs for each brand/phase accordingly
    • Support Sales Team with order follow up and communication with customers as required

     

    RESPONSIBILITIES:

    (Based on our four performance management competency areas -

     

    Strategy & Innovation:
    • Ensure an excellent understanding of all product, brands, phasing and categories
    • Be aware of individual team and divisional targets over weekly monthly and annual periods
    • Deputise from time to time when the rest of the sales team are away at shows and travelling etc. providing an excellent knowledge of customers and brand relating to remit of role

     

    Operations & Results:
    • Receive Sales orders from customers in all formats – email, B2B format, Nu-order/Pixsell etc and ensure accurately entered onto relevant ERP system ensuring dates, prices, account terms and addresses are all correct
    • Ensure Landed /FOB pricing is clearly understood and loaded correctly when necessary
    • For all new customers ensure supplier information, ticketing, packaging, shipping and delivery information is clearly received and understood ready to be forwarded to the Operations team. Any changes to customer details must be communicated to Credit Control and/or the Operations team.
    • Provide order confirmations to customers
    • Cross sell as and when required
    • Advise customers of cancelled lines and delivery delays etc. as advised by the Inventory team
    • Provide other information as routinely required by customer such as confirmed delivery dates and barcode numbers etc, as required
    • Load detailed product information as required for ‘pure player’ or ’online’ customers to meet deadlines
    • Maintain delivery schedules for all orders and customers as required by the Sales team and customers within remit of the role
    • Support account managers where required


    Customers & Relationships:
    • Professional communication with all customers ensuring they are accurately provided with any pricing, amendments, barcoding or delivery information.
    • Provide an excellent service to the Operations team to ensure accurate and timely delivery for every order to every customer over every delivery phase maximising sales
    • Liaise effectively with the Inventory team, ensuring all amendments and delays are communicated to the customer and discussed with the Operations team where it will affect delivery
    • Integrate well within the Sales team supporting this function effectively and efficiently within the business

    Skills and Requirements

    Skills & Qualifications:
    • Knowledge of appropriate ERP system, as relevant, is useful (ie Access Dimensions /Navision)
    • Experience in the wholesale fashion industry in particular accessories and footwear
    • Understanding of end to end supply chain


    Personal Attributes
    • Self-starter – high energy levels
    • Positive and enthusiastic
    • Good attention to detail
    • Resourceful
    • Good Listener – will challenge constructively and respond well to feedback

    Other
    Must be able to use MS Office applications – Word, Outlook, and Excel to a good standard

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