• Coordinator/Specialist, A/R (Collections)

    Work Location US-NC-Greensboro
  • Specific Responsibilities

    Responsible for Collections on an assigned portfolio as part of an In-House collection team while supporting Factor, Credit & AR Depts. for a Global Supply Chain Management Company. This position is a temporary position. 

    • Make Collection calls - collection efforts for a Non-Factored A/R portfolio with Domestic and International accounts
    • Collaborate with Credit Dept and CIT/Wells Fargo (“Factors”) for resolution of past due accounts on credit hold
    • Initiate direct customer contact to resolve outstanding issues and support collection efforts of Factors, including resolution of notices from Factor on customer disputed items
    • Properly address and communicate collection issues with business divisions & internal departments
    • Conduct account research and analysis - reconcile accounts as needed
    • Respond to a variety of customer requests for assistance
    • Communicate important issues to Collections Manager
    • Establish, enhance and communicate Departmental Documents, Manuals, Policies, and Procedures
    • Prepare, update, and maintain various reports and documents as required
    • Prepare/Send statements to outstanding customers
    • Refer bad debts to collection agency
    • Assist Chargeback Team when necessary; and all other duties as assigned

    Skills and Requirements

    • 3+ years’ experience in A/R Department; preferably experience working in a high volume manufacturing or wholesale industry inclusive of complex reconciliations.
    • Strong ability to problem solve, prioritize, organize & multi-task.
    • Accountable, follows up on pending issues and ensures appropriate resolution.
    • Excellent project and time management skills, including the ability to manage varied work assignments. 
    • Solid communication skills – both written and verbal.
    • Attention to detail and a high-level of accuracy; thoroughness.
    • Dependable and self-motivated.
    • Ability to operate effectively and professionally under pressure/deadlines.
    • Familiarity with Cash Application and some basic GL knowledge is preferred.
    • Familiarity with LC presentation a plus.
    • Works well independently as well as with a team.
    • Above average data entry and math skills.
    • Excel required.
    • SAP preferred.


    GBG USA Inc is an Equal Opportunity Employer. 



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