• E-Commerce Operations Manager (Joe's Jeans)

    Work Location US-CA-Los Angeles
    Joe's Jeans
  • Specific Responsibilities

    Major Responsibilities include but are not limited to:

    • Coordinate with cross functional teams (Buying, Marketing and Creative) to gather all necessary information for ecommerce merchandise mix on a seasonal basis
    • Develop a marketing and content calendar, in concert with design and digital marketing agency to meet/exceed sales plan
    • Responsible for overall site content management
    • Maintain navigation on website and ensure that all styles are merchandised within the correct categories, trend shops, etc.
    • Complete thorough QA of all refresh, email, and special project initiatives
    • Review site daily to check for accuracy and identify opportunities for on-site optimization through improved customer experience.
    • Partner with Manager and work closely with Buying and Planning teams to understand seasonal business strategy and create a best in class customer experience on-site
    • Monitor order shipping and inventory transfers, as well as customer returns
    • Daily, weekly and monthly reporting – analyze and provide reporting on sales by category, site usage, and marketing campaign performance.
    • Review weekly business reports to identify opportunities optimize the site merchandising to drive performance
    • Develop best in class customer service and UX protocols
    • Manage third-party vendors and agencies to successfully improve the shopping experience and drive new traffic to the site
    • Partner with digital agency to drive sales and customer acquisition
    • Identify key business opportunities and initiate strategic enhancements/upgrades of systems. Lead implementation and project management.
    • Manage product journey – from buying, to photoshoot to site presence and markdowns
      • Work with sales team and financial planners to merchandise and buy for e- commerce store for all seasons
      • Schedule and coordinate photoshoots, prep of product and transport of merchandise to shoot site
      • Uploading & removing product, managing inventory and markdowns

    Skills and Requirements

    • 3 – 5 years experience in digital / ecommerce at apparel or luxury brand
    • Must have strong operating knowledge of ecommerce platforms, ESP provider, and affiliate partners
    • Strong customer service skills
    • Strong understanding of Google and overall site analytics
    • Strong understanding of Digital marketing and SEO
    • Ability to stay on top of digital trends and industry best-practices

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