• Joe's Jeans Customer Service Associate

    Work Location US-CA-Los Angeles
    Customer Service
    Joe's Jeans
  • Specific Responsibilities


    • Communicate effectively and promptly with different departments within the organization, in order to operate the business demands for wholesale accounts (Sales, Production, Warehouse (PLG), TSG Order/Allocation Management).
    • Handle wholesale accounts, including EDI accounts (Men’s and Women’s).
    • Daily interactions with West Coast Sales Reps, Warehouse and direct accounts, to ensure orders are managed, updated and shipped in a timely manner.
    • Provides timely follow up to ensure on-time delivery and resolution of issues.
    • Delegate correspondence to the appropriate departments to seek clarity and further action on specific requests (i.e.: returns/refunds, call tags, cancellations, order adjustments).
    • Seek for customer payment/authorization confirmations for releasing of orders
    • Following TSG order entries and make any call outs to discrepancies and urgencies.
    • Manage account portals to pull confirmed orders, status and ticket ordering, based on customers expectations/requirements.
    • Coordinate with warehouse on price ticket receipt and availability within proper timeframes.
    • Run weekly and daily open order reports, in order to analyze/understand the current status of all monthly open in order to execute and process accordingly
      • Run and email open order reports to sales reps and make call outs to availability and any challenges against open orders.
      • Checks open order files for new credit releases and direct the allocator to drop the order to the warehouse
    • Navigate through the system to respond to specific inquires pertaining to ATS, UPC’s, catalog management.
    • Meet with management to discuss order standings and pending issues to find and seek effective resolutions

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed