• Joe's Jeans Customer Service Associate

    Work Location US-CA-Los Angeles
    Category
    Customer Service
    Division
    Joe's Jeans
  • Specific Responsibilities

     

    • Communicate effectively and promptly with different departments within the organization, in order to operate the business demands for wholesale accounts (Sales, Production, Warehouse (PLG), TSG Order/Allocation Management).
    • Handle wholesale accounts, including EDI accounts (Men’s and Women’s).
    • Daily interactions with West Coast Sales Reps, Warehouse and direct accounts, to ensure orders are managed, updated and shipped in a timely manner.
    • Provides timely follow up to ensure on-time delivery and resolution of issues.
    • Delegate correspondence to the appropriate departments to seek clarity and further action on specific requests (i.e.: returns/refunds, call tags, cancellations, order adjustments).
    • Seek for customer payment/authorization confirmations for releasing of orders
    • Following TSG order entries and make any call outs to discrepancies and urgencies.
    • Manage account portals to pull confirmed orders, status and ticket ordering, based on customers expectations/requirements.
    • Coordinate with warehouse on price ticket receipt and availability within proper timeframes.
    • Run weekly and daily open order reports, in order to analyze/understand the current status of all monthly open in order to execute and process accordingly
      • Run and email open order reports to sales reps and make call outs to availability and any challenges against open orders.
      • Checks open order files for new credit releases and direct the allocator to drop the order to the warehouse
    • Navigate through the system to respond to specific inquires pertaining to ATS, UPC’s, catalog management.
    • Meet with management to discuss order standings and pending issues to find and seek effective resolutions

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