Specialist, A/R (Chargebacks)


Specific Responsibilities

  • Confirm customer chargeback reason codes from remittances and claim copies.
  • Research validity of chargebacks for assigned accounts.
  • Follow up on chargebacks for resolution with management, customers and sales:  recovery, credit, or write off.  
  • Reconciliations of debits/credits.
  • Prepare customer settlement packages, as necessary.
  • Enter and update comments in SAP Dispute Management.
  • Persistently pursue high priority issues with management, sales or customer, as needed.
  • Help prepare monthly reports to meet with management and businesses  to discuss open and unresolved chargebacks.
  • Respond to all customer inquiries via phone calls, e-mails and customer portals.
  • Balance daily assignments to Factor. Conduct research when out of balance
  • Conduct account research and analysis - reconcile accounts as needed.
  • Respond to a variety of customer requests for assistance.
  • Communicate important issues to Chargebacks Manager with proper research and backup
  • Establish, enhance and communicate Departmental Documents, Manuals, Policies, and Procedures. 
  • Prepare, update, and maintain various reports and documents as required.
  • Prepare/Send statements to outstanding customers.
  • Assist A/R where necessary; and all other duties as assigned.

Skills and Requirements

  • 3+ years’ experience in A/R Department resolving customer deductions; preferably experience working in a high volume manufacturing or wholesale industry inclusive of complex reconciliations.
  • Strong ability to problem solve, prioritize, organize & multi-task.
  • Accountable, follows up on pending issues and ensures appropriate resolution.
  • Excellent project and time management skills, including the ability to manage varied work assignments and meet deadlines.
  • Solid communication skills – both written and verbal.
  • Attention to detail and a high-level of accuracy; thoroughness.
  • Dependable and self-motivated.
  • Ability to operate effectively and professionally under pressure/deadlines.
  • Familiarity with Cash Application and some basic GL knowledge is preferred.
  • Familiarity with LC presentation a plus.
  • Works well independently as well as with a team.
  • Above average data entry and math skills.
  • Excel experience, required.
  • SAP experience, preferred.

GBG USA Inc is an Equal Opportunity Employer.



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