Training Manager, Retail Operations (BCBG)


Specific Responsibilities

  • Develop retail sales and operational training materials that will impact relevant business initiatives for each channel of the business. 
  • Partner with the Vice President of each channel, Operations and Training Managers, Multi-Store Managers and other key business partners to determine and develop appropriate materials and methods of training.
  • Conduct proper research to develop training materials that are aligned to the business need, channel and brand.
  • Evaluate the effectiveness of sales and operational training materials, programs and communication.
  • Monitor, evaluate and recommend improvements to the current field training procedures and implementation processes and recommend ways to improve training implementation.
  • Spend time in stores to fully understand and gain working knowledge of all aspects of the business.
  • Be proactive in approach, recommendations and initiatives to support the needs of the business.
  • Maintain flexibility to the continuous changing business environment.
  • Create timelines for each project to meet expectations; Work with business partners, specifically the Brand Department, for timely project completion.
  • Recommend and develop curriculum concepts and content.
  • Work with subject matter experts to develop content.
  • Create relevant activities to create learning retention.
  • Evaluate training results to validate desired outcome.
  • Collaborate with cross functional partners when necessary to develop training materials.
  • Align training content with company and seasonal messages.
  • Lead the development of sales and operational training, contests and incentives for all channels.
  • Work with Operations Managers to provide training support business and operational initiatives.
  • Work with training budget for all programs and incentives; Partner with VP/SVP for approvals.
  • Maintain annual records of incentive payouts for budgeting purposes.

Skills and Requirements

  • Analytical – Able to analyze business trends to partner with key business partners to establish a course of action needed to drive business results, while maintaining the company/brand direction.
  • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; presents alternative solutions.
  • Project Management – Works with business partners to develop project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and on budget; Manages project team activities.
  • Oral Communication - Speaks clearly and persuasively in all situations; listens and gets clarification; responds well to questions. Leads teams with positivity and enthusiasm, in a professional manner at all times.
  • Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration; Accepts responsibility for own actions. Promotes and maintains company image at all times.
  • Flexibility- Must have flexibility in work schedule and hours due to the demands of the position. Ability to travel by car, plane and public transportation, requiring overnight stays as necessary.
  • Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences and educates others on the value of diversity; promotes a harassment-free environment; Builds and maintains a diverse workforce.

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