Develop retail sales and operational training materials that will impact relevant business initiatives for each channel of the business.
Partner with the Vice President of each channel, Operations and Training Managers, Multi-Store Managers and other key business partners to determine and develop appropriate materials and methods of training.
Conduct proper research to develop training materials that are aligned to the business need, channel and brand.
Evaluate the effectiveness of sales and operational training materials, programs and communication.
Monitor, evaluate and recommend improvements to the current field training procedures and implementation processes and recommend ways to improve training implementation.
Spend time in stores to fully understand and gain working knowledge of all aspects of the business.
Be proactive in approach, recommendations and initiatives to support the needs of the business.
Maintain flexibility to the continuous changing business environment.
Create timelines for each project to meet expectations; Work with business partners, specifically the Brand Department, for timely project completion.
Recommend and develop curriculum concepts and content.
Work with subject matter experts to develop content.
Create relevant activities to create learning retention.
Evaluate training results to validate desired outcome.
Collaborate with cross functional partners when necessary to develop training materials.
Align training content with company and seasonal messages.
Lead the development of sales and operational training, contests and incentives for all channels.
Work with Operations Managers to provide training support business and operational initiatives.
Work with training budget for all programs and incentives; Partner with VP/SVP for approvals.
Maintain annual records of incentive payouts for budgeting purposes.
Skills and Requirements
Analytical – Able to analyze business trends to partner with key business partners to establish a course of action needed to drive business results, while maintaining the company/brand direction.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; presents alternative solutions.
Project Management – Works with business partners to develop project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and on budget; Manages project team activities.
Oral Communication - Speaks clearly and persuasively in all situations; listens and gets clarification; responds well to questions. Leads teams with positivity and enthusiasm, in a professional manner at all times.
Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration; Accepts responsibility for own actions. Promotes and maintains company image at all times.
Flexibility- Must have flexibility in work schedule and hours due to the demands of the position. Ability to travel by car, plane and public transportation, requiring overnight stays as necessary.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences and educates others on the value of diversity; promotes a harassment-free environment; Builds and maintains a diverse workforce.