Brand Manager - Private Label

Work Location US-NY-New York
Customer Service

Specific Responsibilities

Customer Service

  • Communicates with various corporate departments (production, sales, A/R, Brand Management, Imports) regarding potential account issues.
  • Acts as the liaison between the sales team and accounts regarding open balances on bulk orders, shipping information updates, requests and negotiation of extensions, etc.
  • Manages price negotiations between overseas office and customer.
  • Track sample shipments for various production samples.
  • Manage timelines for on time deliveries.


Sales Support

  • Creates and distributes various SAP reports to sales team when needed or requested.
  • Attends and assists with showroom appointments and customer appointments when requested.
  • Works with sales executives and accounts on monthly and quarterly sales reporting.
  • Works closely with the production team to improve delivery when necessary.
  • Works closely with the chargeback teams in helping to resolve deductions made by the accounts.


Order & System Management

  • Collects, reviews and forwards to appropriate corporate partners all paperwork and information necessary for new customer setup.
  • Completes and submits to the TSG team necessary paperwork for sales order entry; Reviews order forms for accuracy and compliance and makes necessary adjustments prior to sending to TSG.
  • Resolves all TSG issues by editing and maintaining sales orders via the TSG Tracker module.
  • Manually keys sales orders when required due to order complexity or delivery requirements (off-price, specialty, short delivery time, etc.).
  • Updates customer order management website portals with appropriate and accurate data.

Skills and Requirements

  • Experience in a sales or customer service role required.
  • Footwear experience preferred.
  • High level of computer proficiency required.
  • Advanced Microsoft Excel skills preferred (lookup functions, array formulas, pivot tables and data management).
  • Knowledge of Retail Math.
  • Strong business analysis skills with propensity to suggest and drive solutions.
  • Propensity to “up-sell”.
  • Organizational and time management skills.
  • Excellent communication skills, both written and verbal.
  • Comfortable with team based work structure.
  • Ability to demonstrate flexibility.
  • Ability to manage multiple projects and shift priorities in a fast pace environment.
  • Demonstrates initiative, is conscientious and provides complete follow through on all aspects of responsibility.
  • High attention to detail.

 GBG USA Inc. is an Equal Opportunity Employer

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