Assistant Store Manager - Frye Retail (Boston, MA)

US-MA-Boston
Category
Retail Management
Division
Frye Retail

Specific Responsibilities

Founded in Massachusetts in 1863 by John A. Frye, The Frye Company is the original maker of American footwear. 

 

For more than 153 years, Frye craftsmen have been dedicated to the art of shoemaking, creating modern patterns, discovering materials and even inventing machinery. Rooted in authentic American heritage, The Frye Company uses the best leathers, designs and innovations in the pursuit of timeless, artisanal style. 

 

Today, the brand is propelled by its relevance and expansion into new categories, while remaining true to its original promise. Frye products have withstood the test of time and have created brand loyalists across cultural shifts and the passing of generations. 

 

Since 2011, Frye has expanded its presence to include stores in SoHo NYC, Boston, Chicago, Georgetown, Atlanta, Dallas, Long Island (New York), Fairfax (Virginia), San Francisco, Austin, Nashville, Denver and Charlotte (North Carolina).

 

Frye’s mission, to make iconic leather goods that endure, has remained unchanged throughout its storied history.

 

The Frye Company currently has exciting opportunity available to join the management team as an Assistant Manager in our retail store location in Boston, Massachusetts. The Assistant Manager is responsible for partnering with the Store Manager to help drive business results, achieve operational excellence and help motivate the store team to uphold the Frye tradition of creating a memorable shopping experience for all of our customers. Specific responsibilities of the Assistant Manager position include but are not limited to:

 

  • Consistently motivating the team on the sales floor to ensure they are achieving and exceeding individual sales goals and other key performance indicators (KPIs)
  • In partnership with the management team, educating the sales team on store sales plan, personal sales goals and store statistics and motivating the team to achieve goals
  • Contributing to a customer service focused environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach
  • Demonstrating sales leadership by maintaining high energy, playing an active role on the sales floor and coaching associates on clienteling processes and standards
  • Assisting with Customer Service related projects as directed by the Store Manager or Associate Store Manager
  • Coordinating the daily activities of the sales team
  • Participate in training new associates on Company Policy & Procedures, Company history and brand aesthetic as well as Company products and Customer Service standards
  • Acting as a role model for the sales team by consistently exhibiting best practices with regards to customer service and sales generation
  • Providing recognition to team members for exceptional performance
  • Partnering with the management team to develop and train internal talent
  • Performing and coordinating store opening and closing procedures
  • Ensuring that the sales floor always meets Company Standards with regards to merchandising, visual presentation and housekeeping
  • Demonstrating a high level of professionalism and enthusiasm in communication with clients, peers, management and corporate partners

Skills and Requirements

  • 2-3 years of retail sales experience required
  • Proven track record of sales generation and customer service
  • Interest in fashion and trend awareness required
  • Effective management, interpersonal and communication
  • Strong computer skills-proficient in Outlook, Excel and Word
  • Effective communication and presentation skills, both written and verbal
  • Excellent time management skills

GBG USA Inc. is an Equal Opportunity Employer.

 

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