Specialist, A/R


Specific Responsibilities

  • Confirm customer chargeback reason codes from remittances and claim copies.
  • Research validity of chargebacks for assigned accounts.
  • Conduct account research and analysis.
  • Follow up on chargebacks for resolution:  recovery, credit, write off.
  • Communicate and Follow Up with customers for recoveries, inquiries, etc.and all issues related to chargebacks/accounts.
  • Reconcillations of debits/credits.
  • Prepare customer settlement packages as necessary.
  • Enter and update comments in SAP Dispute Management.
  • Persistenly pursue high priority issues with either management or customer as needed.
  • Help preprae monthly reports and meet with management to discuss open and unresolved chargebacks.
  • Respond to all customer inquiries via phone calls, emails, letters, etc.
  • Balance daily assignments to Factor.
  • Establish, enhance and communicate Departmental Documents, Manuals, Policies, and Procedures. 
  • Prepare, update, and maintain various reports and documents as needed.
  • Assist A/R Team where necessary; all other duties as assigned.

Skills and Requirements


  • 3+ years’ experience in A/R Department; preferably experience working in a high volume manufacturing or wholesale industry inclusive of complex reconciliations.
  • Strong ability to problem solve, prioritize, organize & multi-task.
  • Accountable, follows up on pending issues and ensures appropriate resolution.
  • Excellent project and time management skills.
  • Solid communication skills – both written and verbal.
  • Attention to detail and a high-level of accuracy; thoroughness.
  • Dependable and self-motivated.
  • Ability to operate effectively and professionally under pressure/deadlines.
  • Familiarity with Cash Application and some basic GL knowledge is preferred.
  • Works well independently as well as with a team.
  • Above average data entry and math skills.
  • Excel required; SAP Preferred/Plus.

GBG USA Inc. is an Equal Opportunity Employer



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