Assistant, Sales Operations - Footwear (Jimlar)

US-NY-New York
Category
Brand Management
Division
Jimlar

Specific Responsibilities

  •  Responds to all customer questions via telephone and written correspondence.
  • Pays strong attention to detail, accurately enters data and resolves all customer issues and questions regarding all orders.
  • Develops and maintains positive customer relations and coordinates with various departments both internally and externally to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address customer needs.
  • Provides all internal and external customers with requested information and maintains proper backup information.
  • Must have a positive, dynamic attitude and the ability to interact professionally with others.
  • Must build excellent relationships with accounts and have the ability to multi-task.
  • Must have the ability to gather and assess information in a fast-paced, highly demanding deadline-oriented environment.
  • Work with house sales representatives to ensure proper sales order management and order creation.
  • Report and analyze delivery and order fulfillment issues to sales and buying teams.
  • Oversee implementation of compliance standards and maintain/build relationships with the customer’s compliance department.

 

Skills and Requirements

  • Excellent organizational skills and the ability to multi-task.
  • Exceptional verbal and written communication skills.
  • Extremely strong attention to detail.
  • Self-Starter with excellent interpersonal and communication skills.
  • Highly developed sense of integrity and commitment to outstanding customer satisfaction.  
  • Self-Motivated and willing to think outside the box and strive for excellence.
  • Computing, MS Office and keyboarding skills.
  • Strong communication skills, including active listening.
  • Basic written communication skills to record client activity in our database.
  • EDI experience a plus.      

 

GBG USA Inc. is an Equal Opportunity Employer

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