Analyst, EDI- Operations Customer Service

US-NC-Greensboro
Category
Operations
Division
TSG

Specific Responsibilities

The Operations EDI Analyst position is responsible for maintaining smooth communications between business partners utilizing GBG, USA standard EDI transaction sets.

  • Monitor EDI cockpit, clearing any errors on inbound and outbound transactions (GBG currently trading approximately 18 different in/out transaction sets).
  • Prioritize the urgency of EDI errors for troubleshooting.
  • Maintain communications and translation environments to insure accurate and timely processing of EDI transactions.
  • Resolve EDI issues by finding root cause and provide viable solution to correct.
  • Coordinate with 3PL’s on 945/DO shipping status for smooth processing of ASN transactions to customers.
  • Support internal users with requests to re-drop orders, EDI related questions & trouble shooting.
  • Support external business partners (3PL’s, retailers, factor, freight forwarders, vendors, etc) with EDI related questions and trouble shooting.
  • Provide new user training and/or enhancement training on EDI cockpit functionality and best practices.
  • Answer customers EDI related inquiries, such as missing, rejected, invalid data.
  • Run missing ASN report and overdue acknowledgement for entire business daily.
  • Work with EDI offshore team to ensure high level transaction issues are addressed, and mapping changes or additions are communicated timely.
  • Identify and communicate continuous improvements for overall TSG dept, with regard to EDI.
  • Setup communication methods and mailboxes for all users.
  • Perform data entry tasks (ASN preparation, order entry, etc) as work load requires.

Skills and Requirements

  • Bachelor’s degree preferred.
  • EDI and ERP Software experience, preferably SAP in an Apparel/Footwear environment.
  • Proficient in Microsoft Office (Word, Excel and Outlook).
  • Ability to analyze and solve problems, think and act independently, self-motivated.
  • Good communication with business teams.
  • Ability to set priorities effectively and adhere to deadlines.
  • Ability to understand business requirements and identify impacts to business.

GBG USA Inc. is an Equal Opportunity Employer

 

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